Privacy Policy

01Who we are

NUSRAF GROUP is a real estate, hospitality and travel group working across the United Kingdom and the Kingdom of Saudi Arabia. For the personal information described in this policy, we act as the data controller. You can reach us using the contact details at the foot of this page.

02Information we collect

• The details you enter in an enquiry form: your name, email address, telephone number, preferred location, service of interest and message.
• Where relevant to your enquiry: travel dates, the number of travellers, and the property, hotel or package you are asking about.
• Correspondence you send us by email, telephone or WhatsApp, and notes of our conversations with you.
• Basic technical information about visits to this website, such as the pages viewed, used only to keep the site secure and working properly.

03How we use your information

• To respond to your enquiry and route it to the right part of the group.
• To prepare quotations, arrange viewings, reservations or itineraries, and follow up on them.
• To manage property we are instructed to let or manage, including contact with landlords and tenants.
• To keep records of our dealings with you and to meet legal, accounting and regulatory obligations.

04The basis on which we use it

We rely on your consent when you choose to send us an enquiry, on taking steps at your request before entering into an agreement and on performing that agreement, on our legitimate interest in running and improving the group's services, and on legal obligation where records must be kept.

05Sharing your information

We do not sell your personal information. We share it only where it is needed: with the providers who host this website and its database, with email providers, with professional advisers, and — where your enquiry requires it — with the landlord, developer, hotel or travel supplier concerned. We also share information with authorities where the law requires us to.

06Working across two countries

Because the group operates in both the United Kingdom and Saudi Arabia, your information may be handled in either country. Where information is transferred outside the United Kingdom, we take steps to ensure it continues to receive a comparable level of protection.

07How long we keep it

Enquiries are kept for as long as we are dealing with them and for a reasonable period afterwards so that we can answer follow-up questions. Records relating to property, tenancies, reservations and transactions are kept for as long as the law requires.

08Your rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Object to, or ask us to restrict, how we use your information.
• Withdraw your consent at any time, where consent is the basis for our use.
• Complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.

09Cookies

This website uses only the cookies and similar technologies needed to keep it secure and to remember that you are signed in where that applies. We do not use cookies to build advertising profiles of our visitors.

10Changes to this policy

We may update this policy from time to time. The date shown above records when it was last changed, and the current version always applies to your use of the website.